How long does my order take to ship?

All of our items are made to order, specifically for you! For that reason, our typical turnaround time is 4-10 business days from the time you placed your order to get your order made, packaged, and shipped out to you! We know you are excited to get your order and we are so excited to get them to you! Your patience goes a long way when you are supporting a small business.

Do you offer international shipping? 

Yes! We ship internationally.

What is your return policy? 

We don't accept returns or exchanges, because each item is made to order — but please contact us if you have any problems with your order. We will resolve any issues to the best of our ability!

Full Shipping & Delivery Policies -

• How long will it take for my order to arrive?

Orders shipped within the USA will typically arrive within 4-10 business days.
During peak holiday seasons, pandemics, or severe inclement weather, delivery within the USA should be expected within 30 business days (note that ‘business days’ excludes weekends and holidays). We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.
International orders (outside of the USA) may take up to 1-3 weeks to arrive. During peak holiday times, pandemics or when there is severe inclement weather, items may take up to 6 weeks to arrive.

•How long will it take for my order to ship?
Orders will typically ship within 4 to 7 business days, however during peak holiday seasons, pandemics or with severe inclement weather, it may take currently up to 20 days.

• Why haven't I received my package?

Please check the tracking on your package.
If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page. Ever American Co. is not responsible for lost or stolen packages.
Please also note that order tracking information may not be up-to-date on orders outside of the USA. According to FedEx, "FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority."

• What happens if my order is 'refused' or 'returned to sender'?

Orders that are 'Refused' or 'Returned to Sender' will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for cost of goods (shipping is not refundable) ."